Gloria Gravlin
- Role
- Director - Social Mobility Team at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Gloria Gravlin
I am a driven process, project & people leader with 25 years of experience designing & …
Experience
Director - Social Mobility Team
Jan 2022 — Present
Drives strategic and organizational efforts around creating access where it is absent, enabling parity through skills and capability building, and investing in structure and leadership to drive mobility and accountability ~Launched an internal mobility and rotational pilot for Card division focused on aligning our amazing Operations and Call Center talent to job critical professional roles throughout the company, as well as building and retaining future BIPOC leaders at Capital One.
Education
Western Governors University
Business Administration and Management, General
Skills
- Change Management
- Credit
- Business Analysis
- Credit Cards
- Risk Management
- Business Process Management
- Sdlc
- Management
- Customer Retention
- Financial Services
- Relationship Management
- Coaching
- Microsoft Office
- Analysis
- Program Management
- Team Leadership
- Business Relationship Management
- Portfolio Management
- Call Center
- Vendor Management
- Customer Service
- Training
- Call Centers
- Leadership
- Team Management
- Analytics
- Project Management
- Process Improvement
- Business Process Improvement
- Team Building
- Banking
- Strategy
- Strategic Planning
- Sales
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