Gloria Flick
Regional Customer Service Manager @Dawn Foods Global
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WORK HISTORY
Regional Customer Service Manager @Dawn Foods Global
Responsible for national manufacturing and foodservice accounts as well as regional responsibility for distribution business
EDUCATION
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Business
ABOUT GLORIA FLICK
Experience in consolidation and centralization of customer service team, establishing standard proceduresDeployment of customer service telephony software for call center environmentOTC Implementation team - SAPOTC Training team - SAPNational management of manufacturing customer service centralized teamRegional management of distribution customer serviceManagement of national foodservice accountsSpecialties: Establishment of standard operating practices to attain best in class service levelsLeadership of team spread across multiple locations, providing virtual customer service at a premier levelActive involvement in multiple cross functional teams, including leadership role
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