Gloria Benny
Credit Card Fraud Specialist @JPMorganChase
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WORK HISTORY
Credit Card Fraud Specialist @JPMorganChase
US
Investigated fraud claims by analyzing transaction patterns, customer behavior and account activity, ensuring compliance with regulatory and internal policies. Consistently achieved excellent AHT and contributing to team efficiency. Delivered accurate decisions on fraud disputes while adhering to SLA and minimizing operational risk. Provided exceptional customer service by resolving issues with empathy and respect. Worked accounts on multiple tools like FWI, Customer Assist, C3, Lexis Nexis simultaneously to assist customers and documented customer accounts accurately.
ABOUT GLORIA BENNY
Experienced banking professional with 7 years of expertise in credit card fraud claims…
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