Gloria A.
We make families we protect and our agents our number one priority. We offer whole, term, universal life policies, as well as mortgage protection, final expense, and annuities.
- Role
- Tenant Relations and Legal Collections Manager at Two Trees Management Co.
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Gloria A.
Enthusiastic about educating families and agents on how to build generational wealth…
Experience
Tenant Relations and Legal Collections Manager
Feb 2002 — Present · Brooklyn, NY, US
Lease administration: Maintain and regularly update lease tracking databaseRespond to questions from team members or tenants regarding lease related inquiriesPrepare responses to estoppel certificates and communicationsCreate real estate activities reports for Finance and Accounting teamsCommercial CollectionsCoordinate and track rental payments using MRI to facilitate in account receivables, audits and collectionsWork with clients on various inquiries and reconciling customer accounts. Track down outstanding debtPrepare aging reports and calculate Bad Debt accrual according to company policiesPrepare Defaults, demand notices and attend court appearances in all matters of bad debtTenant Relations:Act as acoordinator for numerous tenant needs, assignment and eventsExecute onboarding/orientation process for all new tenantsCoordinate move out inspection of tenants unit including determining final damages and what portion of the security deposit will be returned to the tenant.Maintain and update the tenants units and information on key organizational databases, including all details of location, hours, etc, for current and upcoming tenantsAct as a resource and liaison for tenantsWork directly with the Property Management team and maintain constant communication on tenant requests and suggestions for improvementsMeet with the Leasing, Marketing, Communications and Property Managements teams on a frequent basis and act as an advisor and voice for tenantsNetwork to maintain strong relationships with tenants Handling of tenant\'s elevated complaints to property managementPersonal and Property Insurance claims filingAnnual Renewal of City of New York Legal permits (i.e: public assembly, fire and electrical division renewals) of City Icon Jane\'s CarouselViolation Correction (DOB, LPC, ECB, FDNY)Benchmarking in Compliance of NYSERDA for all buildings in company portfolioLL84 / LL87 CoordinationAd Hoc Projects as requested
Education
California State University-San Bernardino
Bachelors of Science, Political Science
1996 — 2001
College of the Desert
Associate's Degree, Psychology
1989 — 1992
Brooklyn College
Master's degree, Political Science and Government
2010 — 2013
UCLA
High School, Advanced Placement Program Summer Intensive
1987 — 1987
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