Garrett Johnson

About Garrett Johnson

A results-driven Product Leader with a proven track record in automotive and IT, I drive…

Experience

1. Product Manager - Commerical Self Managed Dealer

   Ford Credit

   Apr 2021 — Present · Dearborn, MI, US

   Key Achievements & Impact:• Led digital transformation of commercial credit applications, converting manual processes to an online, API-driven experience, significantly boosting efficiency and user experience. • Developed unique online credit application solution for dealers, providing personalized URLs for direct website integration and customer attribution. • Launched integrated online product funnel, combining multiple applications with intelligent screening and pre-filling, significantly increasing submissions and reducing fallout. • Spearheaded AI for Product training for the Product Org, providing practical AI applications for product managers\' daily work. • Implemented AI-driven Jira Automation, creating rules, workflows, and triggers to streamline daily processes and enhance operational efficiency. Product Strategy & Leadership:• Managed end-to-end product lifecycle for commercial/dealer solutions, from ideation to implementation, driving roadmaps and delivering impactful releases.• Utilized user research, Adobe Analytics, and Adobe Experience Manager to inform product strategy and define success metrics.• Authored PRDs and collaborated with Engineering, UX, and cross-functional teams to deliver innovative, user-friendly experiences.• Mentored aspiring Product Managers through a multi-month program. • Active DEI Ambassador & Mentor; contributed to Employee Advocacy and Product Marketing Creative initiatives.

Education

• Full Sail University

  Bachelors of Science, Business Administration

  2003 — 2005

Skills

• Sales Management
• Advertising
• Budgets
• Networking
• Digital Marketing
• Process Improvement
• Project Management
• Retail
• Social Networking
• Social Media Marketing
• Training
• Customer Satisfaction
• New Business Development
• Microsoft Excel
• Powerpoint
• Inventory Management
• Social Media
• Digital Media
• Microsoft Office
• Sales
• Television
• Post Production
• Mac
• Os X
• Mac Os X
• Technical Support
• Business Analysis
• Event Planning
• Teamwork
• Microsoft Word
• Team Leadership
• Strategic Planning
• Public Speaking
• Account Management
• Negotiation
• Customer Service
• Facebook
• Employee Training
• Iwork
• Cross-Functional Team Leadership