Graham Gidley

About Graham Gidley

My experience is in the design, implementation, and sale of software solutions, I am a customer success leader who helps clients create excellent customer experiences, while improving the work life of end users. I love connecting with people, learning about their work, and helping them improve.I have a full life outside of work with my partner, pets and the great outdoors. And I enjoy remaining current on events in technology, healthcare and my local community,

Experience

1. Senior Solution Delivery Consultant

   Netsmart

   Apr 2024 — Present · Kansas City, MO, US

   Netsmart designs, builds and delivers electronic health records (EHR) solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.As a Senior Solutions Delivery Consultant I help healthcare providers deliver excellent care by making it easy to collect, retrieve, analyze and share data within their EHR system. I strive to understand users\' experiences to optimize their EHR platform for their specific needs. My work includes the following accomplishments:• Building custom forms, reports and widgets to visualize EHR data and report to governing agencies.• Onboarding public and private providers of behavioral health care by creating and presenting training programs targeting specific roles and workflows.• Keeping my clients current in their EHR design and configuration. Enabling them to fully leverage new functionality with an agile update strategy.

Education

• Michigan State University

  Bachelor of Science (B.S.)

Skills

• Solution Selling
• New Business Development
• Account Management
• Strategy
• Saas
• Sales Management
• Direct Sales
• Enterprise Software
• Leadership
• Cloud Computing
• Management
• Business Intelligence
• Salesforce.com
• Retail
• Business Development
• Technical Support
• Business Analysis
• Crm
• Sales
• Vendor Management
• Business Strategy
• Business Process Improvement
• Product Management
• Analytics
• Integration
• Start-Ups
• Product Marketing
• Process Improvement
• Telecommunications
• Strategic Partnerships
• Team Management
• Project Management
• Customer Relationship Management (Crm)
• Software as a Service (Saas)