Glen Savoie

About Glen Savoie

Hello, my name is Glen Savoie Jr. and I am currently seeking new employment opportunities…

Experience

1. Premium Technical Support Engineer

   PowerSchool

   Nov 2022 — Present

   This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues• This position will interact with customers via telephone and written internet based communication• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team• Logs and tracks calls using problem management database and maintains history records and related problem documentation• Prepares standard statistical reports, such as help desk incident reports• Consults with programmers to explain software errors or to recommend changes to programs• May test software and hardware to evaluate ease of use and whether product will aid user in performing work

Education

• Southern New Hampshire University

  Master's degree, Information Technology

• Southern New Hampshire University

  Bachelor of Arts (BA), Middle School Math Education

  2010 — 2014

• Peabody Veterans Memorial High School

  High School Diploma, General Education

  2006 — 2010

Skills

• Research
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Facebook
• Data Analysis
• Student Development
• Microsoft Word
• Leadership
• Student Affairs
• Teaching
• Public Speaking
• Higher Education