Glenn E.

About Glenn E.

Passionate IT Support Specialist (Tier 2) focused on transitioning into System Administration with hands-on experience managing Microsoft Intune, Azure Active Directory, M365 administration, and PowerShell automation.At Detroit Public Schools Community District, I manage endpoint deployments using Intune & Autopilot, configure compliance and security policies, troubleshoot enterprise-scale infrastructure, and support 10+ schools.My goal is to specialize in endpoint management, identity security, and automation, leveraging Intune, Azure AD, and PowerShell to build scalable, secure, and reliable environments.Actively learning cloud administration, conditional access, and hybrid infrastructure while collaborating with engineers on advanced endpoint security solutions.

Experience

1. IT Support Specialist Intune Azure Ad Endpoint Management

   Detroit Public Schools Community District

   Jul 2025 — Present

   Manage Azure Active Directory for user provisioning, MFA configuration, and security group policies • Deploy and manage Windows endpoints using Microsoft Intune and Autopilot • Automate policy updates, device enrollments, and app deployments using PowerShell • Support M365 tenant administration across Outlook, Teams, SharePoint, and OneDrive • Troubleshoot hardware, OS, and network issues across 100+ Detroit schools, reducing downtime • Collaborate with senior engineers to test hybrid cloud solutions and improve endpoint security

Education

• Western Governors University

  Bachelor of Science - BS, Software Engineering

• Oakland Community College

  Associate of Arts - AA

• Oakland Community College

  Associate of Arts and Sciences - AAS