Glenn Robelen

About Glenn Robelen

Dynamic program leader and product owner with over fifteen years of experience managing multi-million-dollar initiatives. Expertise in strategic planning and cross-functional collaboration, driving program success through data-driven decisions and innovative cloud transformations.Successes• Executed a $15M Technology, Vendor Management, Data-Centric Effort focused on a Cloud Solution• Delivered $25M Global Broadcasting Management System among 150+ global television channels• Supported a $1B Sales and Marketing Team with a Datawarehouse coupled to a BI Dashboard• Directed a Global Broadcast Management and Asset Library redesign among diverse regions• Governed the Build and Launch of Digital Products among 200+ Clients• Successful leadership of project teams ranging from 5 to 150 members

Experience

1. Senior Program and Project Leader

   CareFirst BlueCross BlueShield

   May 2020 — Present · Washington, DC, US

   Program Leader managing multiple multi-million-dollar initiatives for the Federal Employee Program Operations Center (FEPOC), including the transformation of FEPOC operations through the implementation of the ServiceNow platform, while introducing ITIL practices, as well as overseeing the reinvention and relocation of two physical data centers, alongside executing a cloud transformation strategy.• Develop roadmaps for ServiceNow and data center relocation solutions, addressing diverse stakeholder input during program execution to guide successful outcomes.• Lead cross-functional teams to deliver program milestones, ensuring alignment with organizational goals, and enhancing program success.• Resolved issues and challenges impacting program delivery by facilitating problem-solving and decision-making processes.• Negotiated scope changes with stakeholders and managed expectations to maintain alignment of program deliverables with strategic goals.• Analyze and develop operational process improvements related to product and program workflows.• Coordinated stakeholder communications to ensure alignment on project goals.• Liaise among the Procurement and Legal teams to successfully finalize vendor contracts and procurement valued at $30M+.• Maintain positive relationships with various vendors by monitoring their performance against agreed-upon contractual terms.• Derive reports for senior management, highlighting key milestones achieved throughout the program lifecycle.• Analyze data collected during the program\'s operations, and report results accordingly.• Ensure the operational accessibility of PHI data via ServiceNow.• Lead workshops and seminars on financial literacy and analysis techniques for internal staff.• Develop project documentation, including charters, plans, and status reports.• Act as an escalation point for critical issues that require immediate attention among BCBSA, CareFirst and FEPOC.

Education

• New York University

  Certificate, Digital Film

• Stony Brook University

  BA, Psychology

• Georgia State University - J. Mack Robinson College of Business

  MBA, Computer Information Systems

• International Language Institute

  Certificate, TOESL, Teaching English as a Second or Foreign Language/ESL Language Instructor

• MIT Schwarzman College of Computing

  Professional Certificate, Data Science and Machine Learning: Making Data-Driven Decisions

• Fashion Institute of Technology

  Certificate in Web Design, Computer Web Design

Skills

• Digital Marketing
• Editing
• Online Marketing
• Online Advertising
• Television
• Pmi
• Advertising
• Vendor Relations
• Customer Service
• Production
• User Experience
• Marketing Strategy
• Photoshop
• Digital Asset Management
• Video
• Graphic Design
• Content Management
• Dreamweaver
• Entertainment
• Software Project Management
• Crm
• Digital Media
• Microsoft Office
• Customer Relations
• Writing
• Management
• Ms Project
• Product Management
• Project Management
• Video Production
• Multimedia
• Budget Management
• Analytics
• E-Commerce
• Business Strategy
• Broadcast
• Pmp
• Leadership
• Social Media Marketing
• Online Video