Glenn Smith
Director of Life Safety, Security, and Resident Services
- Role
- Director of Life Safety, Security, and Resident Services at Harbor's Edge Norfolk
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Glenn Smith
Director-level security and emergency management leader with 30 years of experience…
Experience
Director of Life Safety, Security, and Resident Services
May 2023 — Present · Norfolk, VA, US
Responsible for the development, implementation, and oversight of comprehensive life safety, emergency preparedness, security, and resident service programs within the community. This leadership role ensures the well-being, safety, and satisfaction of residents across all levels of care (independent living, assisted living, and skilled nursing), while fostering a culture of service excellence and compliance with regulatory standards.Develop, maintain, and regularly update the community’s emergency preparedness and life safety plans in accordance with federal, state, and local regulations.Conduct life safety drills and training for staff and residents, ensuring awareness and preparedness for various emergency scenarios.Coordinate fire safety inspections and ensure all life safety systems (e.g, alarms, sprinklers, generators) are regularly tested and maintained.Serve as the primary liaison with fire, EMS, and emergency management agencies.Oversee and manage on-site security operations, including staffing, access control, surveillance systems, and incident response protocols.Develop and enforce policies to protect residents, staff, and visitors while maintaining a welcoming community environment.Respond to and investigate security-related incidents, preparing thorough reports and recommending corrective actions.Ensure 24/7 security coverage and response readiness.Lead the resident services team in delivering programs that support resident engagement, satisfaction, and well-being.Coordinate support functions such as transportation, concierge services, reception, and wellness checks.Serve as a liaison between residents, families, and administration to address and resolve concerns related to safety, services, or quality of life.Recruit, train, and supervise departmental staff; foster professional development and high-performance culture.Develop and manage departmental budgets, contracts, and vendor relationships.
Education
Western Branch High School
High School Diploma
1986 — 1990
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