Glenn Pettit

About Glenn Pettit

As a Desktop Computer Engineer at VNA Health, I have been providing first call resolution…

Experience

1. Desktop Computer Engineer

   VNA Health

   Mar 2015 — Present

   Direct interact with a staff of over 400 operational and clinical staff. Taking incoming service requests, while providing First Call Resolution and providing second and third-tier support for network and server-related tasks. • Sonicwall support, with basic troubleshooting of blocked sessions, URL filtering, and network performance monitoring.• Provided deployment, support, and assistance to Windows 7 and 10, 2016 servers, desktops, and laptops. Smartphone support, as well as network and local printer and IP Polycom phones.• Reduced remote user downtime by implementing a password expiration email report, notifying end-users of password expirations.• AD support with, creating, or terminating users and creating and maintaining Distribution and Security groups.• Troubleshoot all user applications, network, server, firewall, remote access settings and document the service request using BMC Trackit. • Created, maintained, controlled, and evaluated hardware Inventory while providing recommendations on new technologies or equipment. • Assisted Information Systems manager with tasks that require additional knowledge or bandwidth.• End-user support for Google workspace.