Glenn Moriarty

Vice President - Digital Product Management @American Express

Oshawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Vice President - Digital Product Management @American Express

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Lead a globally dispersed Product Management and User Experience Center of Excellence design team responsible for driving a global multiyear transformation effort to modernize contact center servicing tools for our service professionals. Key Program deliverables include providing our Frontline and Backend service agents with an enhanced and intuitive service GUI interface that includes integrated Knowledge Management, Contextual aware AI based agent support model and optimized system performance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

SKILLS

LeadershipCustomer ExperienceCredit CardsProcess ImprovementRelationship ManagementVendor ManagementStrategyBusiness AnalysisCall CentersProject ManagementManagementProgram ManagementContact CentersFinancial ServicesOperations Management

ABOUT GLENN MORIARTY

Proven professional and senior leader with over twenty five years of industry experience…

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Glenn Moriarty — Vice President - Digital Product Management at American Express in Oshawa, ON, CA | Unifers