Glenn Harmon
Manager of Information Technology @City Of Melbourne
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WORK HISTORY
Manager of Information Technology @City Of Melbourne
Melbourne, FL, US
Developed the City of Melbourne 2015 IT Remediation Plan migrating Novell Directory Services to Active Directory, GroupWise Email to Microsoft Exchange Email, upgraded network, server, and storage infrastructure and fielded the virtual desktop infrastructure (VDI) services for about 850 employees. Led 17 employees. • VDI Implementation: saved over $600K in application license cost, simplified desktop support. • Service Desk Tool: Implemented RemedyForce Service Desk and Service Level Agreements for Incident Management, used metrics to improve customer satisfaction from 4.1 to 4.6 out of 5. • Improved Continuity of Operations: redundant network and virtual server architecture• Modernized Application Portfolio: migrated homegrown, unsupportable applications to commercial standards based solutions.
EDUCATION
University of Massachusetts Lowell
Bachelor's degree, Mathematics
Florida Institute of Technology
Master of Business Administration (MBA)
University of Massachusetts Amherst
Master's degree, Engineering/Industrial Management
ABOUT GLENN HARMON
Led multi-million dollar voice and data improvements reducing costs with streamlined, highly efficient IT infrastructure services with best-in-class support with proven strategic and tactical IT experience in global network services, data center consolidation, global data center management, server virtualization, and telecommunications. Specialties include multi-site customer management / support model, and a hands-on approach to IT design, delivery and follow-up to ensure customer satisfaction. Focused on relationship building and team development. Transferrable strengths also include: • Over 15 years of IT leadership, vision, creating strategic plans, and implementing new technologies including LAN, WAN, WLAN, Cisco telephony, MeetingPlace audio and web conferencing, and mobility • Over 15 years of managing IT and developing Desktop, Network, and Data Center teams. • Over 8 years managing carriers: AT & T, Sprint, TWC, Verizon, Global Crossing, and others. • Achieved substantial cost savings through strategic vendor negotiations • Delivered critical IT projects on or ahead of schedule and at or below cost MS in Engineering Management, University of Massachusetts, Amherst; MBA, Florida Institute of Technology; BS in Mathematics, University of Lowell (MA). Certified ITIL Expert and HIPAA/HITECH Privacy and Security Certified Core Strengths: Leadership / Infrastructure Operations / Global IT Integration & Support / IT Program & Project Management / VOIP/ Architectures / Design & Implementation / ISO / Strategic Planning / ITIL / Relationship Management / Problem Solving
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