Glenn Garcia
Systems Support Engineer|B.S. Biomedical Engineering|M.S. Computer Science
- Role
- Systems Support Engineer at Cepheid
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Glenn Garcia
Results-driven Systems Support Engineer with a strong background in hardware and software troubleshooting, customer support, and product development. Adept at problem-solving, integrating lab instruments, and driving process improvements. Skilled in data analysis, technical documentation, and risk management within regulated environments. Passionate about optimizing system performance and delivering customer-centric solutions.
Experience
Systems Support Engineer
Jun 2021 — Present · Miami-Fort Lauderdale, FL, US
Product Launches: Play a key role in product launches, ensuring successful deployment, integration, and ongoing support• Lead Cross-Functional Teams: Collaborate with R&D, Field Service, and Engineering teams to develop and implement effective solutions for complex system issues• Training and Development: Develop and administer training materials to enhance team knowledge and promote continuous learning• Process Improvement: Implement process improvements to enhance system performance and operational efficiency• Documentation Management: Maintain comprehensive documentation of project plans, progress, and outcomes to ensure transparency and accountability.
Education
Florida International University
Master of Science - MS, Computer Science
2020
Miami Dade College
Associate of Arts and Sciences (AAS), Biology/Biological Sciences, General
2012 — 2013
Florida International University
Bachelor of Applied Science (B.A.Sc.), Biomedical/Medical Engineering
2013 — 2018
Skills
- Html
- Townhomes
- Microsoft Office
- Buyer Representation
- Real Estate Transactions
- New Home Sales
- Entrepreneurship
- Sellers
- Residential Homes
- Customer Service
- Public Speaking
- Microsoft Word
- C++
- Microsoft Excel
- Powerpoint
- Leadership
- Listings
- Social Media
- National Association of Realtors
- Real Estate
- Research
- Matlab
- Marketing
- Single Family Homes
- First Time Home Buyers
- Negotiation
- Leases
- Css
- Solidworks
- Rentals
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