Glenn Stelloh
Certified Global Customer Success Program Director | Partner Success | Technical Program Manager | Trusted Advisor on Customer Journey | Highly Regarded Leader | Technical Program Manager | Transformative Change Agent
- Role
- Senior Customer Success Leader at Lumen Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Glenn Stelloh
What Drives Me I am a results-driven executive leader with unique blend of technical,…
Experience
Senior Customer Success Leader
Jan 2021 — Present · Denver, CO, US
Lead teams to develop learn and implement Customer Success best business practices yielding true customer and partner centricity in all customer facing and internal interactions.• Transformed operating model for Indirect Line of Business and led team of 107 to deliver $792M Annual, or $66M Monthly Total Billed Revenue. Increased retention dollars secured 47% YoY. Increased retention volume 38% YoY.• Led two Customer Success teams for Colorado and the Systems Integrator Vertical totaling $195.7M Annual Revenue. • Developed, deployed, and operationalized ongoing inspection activities for Customer Success transformation.• Implemented Business Process Outsourcing (BPO) to address key underserved segment;$1.5M of retention sales
Education
University of Denver - Daniels College of Business
Master of Business Administration - MBA
University of Colorado Boulder - Leeds School of Business
BSBA, International Business and Transportation Management (Logistics)
Skills
- Enterprise Software
- Sales Management
- P&L Responsibility
- Sales Process
- Channel
- Product Marketing
- Strategy
- Sales Operations
- Professional Services
- Gross Margin
- Leadership
- Consulting
- Call Center
- Account Management
- Forecasting
- Strategic Planning
- Management
- Team Building
- Business Process Improvement
- Service Delivery
- Product Development
- Analytics
- Solution Selling
- Problem Solving
- Gross Profit
- Salesforce.com
- Product Management
- Cloud Computing
- Process Improvement
- Sales
- Call Centers
- Business Development
- Software as a Service (Saas)
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Strategic Partnerships
- Crm
- Project Management
- Training
- Saas
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