Glenn King
Service Operations Manager @Croft
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WORK HISTORY
Service Operations Manager @Croft
EDUCATION
Wigan College
Electrical and Electronic Engineering
SKILLS
ABOUT GLENN KING
I\'m an experienced Operational Manager with more than 25 years working in IT support and service delivery. I’ve built my career on solving problems, improving processes, and making sure things run smoothly—especially in fast-paced or high-pressure environments. I\'m known for staying calm under pressure, thinking things through logically, and following through on what I say I\'ll do.Over the years, I’ve led teams, worked closely with ITIL processes—particularly Change and Problem Management—and helped improve service levels to support business needs. I have a strong technical background, but I also understand how to work with people and manage change effectively. I take pride in getting to the root of issues, supporting my team, and making practical improvements that have a real impact.Currently working towards ITIL v4 Foundation and available for immediate start including contracting.
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