Glenn Garbelman
Independent Technology Consultant @Independent Consultant
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WORK HISTORY
Independent Technology Consultant @Independent Consultant
Tallahassee, FL, US
Independent consultant responsible for turning up the network and security operations centers for a privacy and security focused, full-stack MVNO start up. Evaluated managed service proposals, vendor selection, negotiation, and management, with contracts exceeding $5.0M Created internal stakeholder alignment to operationalize both the network and security operations anticipating launch in July 2024. Creation of SOPs to support the initiative and created success metrics for evaluating long-term viability of the providers. Strategic development of KPI’s that will measure service quality. Built a long-term customer support RFP model built that will be used to select a partner for consumer support functions. Enabled long-term success through mobility vendor partnership. Engagement included designing a solution and delivering a knowledge transfer session to the Managed Services vendor.
EDUCATION
ITT Technical Institute
Associate of Science (A.S.)
SKILLS
ABOUT GLENN GARBELMAN
A strategic and forward-thinking senior technology executive with comprehensive expertise in product innovation, customer experience, network operations, systems management, and staff development. Provides leadership for teams of technology professionals that innovate, architect, engineer, deploy, and operate new hardware and software products to meet key company goals. Focuses on user-customer experience to ensure that key performance indicators meet essential objectives around growth and performance. Proven success in promoting transformative growth while improving both the customer and employee experience.Key Competencies: Team Leadership Product Development - Management Contract Negotiations Network Operations Business Transformation Process Improvement Vendor Relations Network Architecture Engineering
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