Glenn D. Morse

Experience

1. Account Specialist

   State Farm

   Oct 2013 — Present · Homewood, AL, US

   Support flexible billing options program• Effectively communicate both verbal and in writing to inquiries from policyholders, Agency force, general departments, regulatory departments, mortgage companies, banks, claim representatives, and department employees• Enter detailed and accurate notes in the system regarding customer accounts• Provide exceptional customer service and build positive relationships with both internal and external customers• Perform account maintenance for State Farm Payment Plan accounts• Navigate and use multiple computer applications simultaneously to respond to internal/external customer inquiries• Apply process guidelines and use independent judgment, reasoning, and critical thinking to make decisions and solve problems related to customer’s accounts• Plan, prioritize and organize daily responsibilities to exceed department goals• Work from automated telephone dialing system in a call center setting