Glenn Abel
President, Covington Creative, LLC
- Role
- President and Founder at Covington Creative, Llc
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Glenn Abel
President and Founder of Covington Creative, LLCClients turn to us for measurable results: increased first contact resolution, better customer service scores, lower abandonment rates to name a few.Specialties: Aligning CRM Strategies: Sales, Service, Marketing within the Contact Center (Interaction Center)Contact Center Business Process OptimizationSAP Business Communications Management (BCM)Communication-Enabled Business Processes (CEBP)Multi-Channel Communications Management
Experience
President and Founder
Jan 2009 — Present
Helping customers deliver modern and engaging CX solutions
Education
University of Toronto
B.Sc.
1995 — 1999
Skills
- Mobile Applications
- Sap Products
- Voip
- Project Management
- Scrum
- Pmp
- Cti
- Crm
- Itil
- Saas
- Enterprise Software
- Business Services
- Customer Relationship Management (Crm)
- Consulting
- Bcm
- Business Process
- Solution Selling
- Cloud Computing
- Management
- Business Intelligence
- Sales
- Integration
- Business Analysis
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