Glenn A.
Customer Care Support at Jobility | Helping Connect Talent with Opportunities | Dedicated to Streamlining the Hiring Process
- Role
- Customer Care Specialist at Jobility
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Glenn A.
Experienced Technical Support & Customer Care Professional | Semiconductor & Recruitment…
Experience
Customer Care Specialist
Aug 2019 — Present
Main Responsibilities:I support both job seekers and employers using the Jobility platform. My responsibilities include assisting users through chat, phone, and email, guiding new users on how to create profiles, apply for jobs, and navigate platform features. I troubleshoot customer issues and escalate complex concerns to the appropriate teams. I also collaborate closely with the recruiting department to support onboarding and verification processes. By collecting user feedback and maintaining detailed records of interactions, I contribute to improving the overall customer experience and service quality.
Education
AMACLC- College Butuan
Computer Science Design and Programming, Computer and Information Sciences and Support Services
1995 — 1999
De La Salle-College of Saint Benilde
BSBA- Business Management, Business Administration and Management, General
2003 — 2006
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