Glenda Eddy

Workforce Manager at Qualfon

Role: Workforce Manager at Qualfon
Location: Fort Collins, CO, US
LinkedIn followers: 500 followers

Human ResourcesView LinkedIn profile

About Glenda Eddy

I have more than 20 years of management experience accross multiple industries. My…

Experience

Workforce Manager
Qualfon
Dec 2008 — Present
Workforce management of multiple, multi-site accounts. Includes planning, scheduling, real time queue management and adherence.

Skills

Customer Experience
Problem Solving
Call Centers
Bpo
Team Building
Strategic Planning
Leadership
Workforce Planning
Outsourcing
Contact Centers
Team Leadership
Customer Satisfaction
Public Records Research
Business Process Outsourcing (Bpo)
Customer Service
Business Process Improvement
Documentation
Performance Management
Training
Staff Development
Workforce Management
Management
Computer Proficiency

Contact information

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Work email
•••••@qualfon.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Qualfon

Outsourcing and Offshoring Consulting · 10K employees · Founded 1995 · Highland Park, Michigan, United States

Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.

qualfon.com

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