Glenda Dillon

About Glenda Dillon

Senior ServiceNow and Operations Consultant with over 20 years of experience delivering impactful IT service management solutions for global organizations. I specialize in leading end-to-end ServiceNow implementations, from initial requirements gathering to deployment and ongoing support. Known for my ability to simplify complex processes, build strong stakeholder relationships, and drive user adoption. I have also held global technology leadership positions across multiple domains – Military, Government, Accounting, Insurance and Financial Services.

Experience

1. Senior Consultant

   Blue Dolphin Software Inc

   Jan 2024 — Present

   Assess and improve client operational processes to drive improved efficiency through consistency and clear role identification.Implement ‘trust but verify’ quality processes to drive employee engagement and performance.

Education

• ..

  Bachelor of Science - BS, Computer/Information Technology Administration and Management

  1988 — 1992

Skills

• Program Management
• IT Operations
• Requirements Analysis
• Vendor Management
• Fixed Income
• Requirements Gathering
• Governance
• Visio
• Sharepoint
• Portfolio Management
• Banking
• Risk Management
• Pmo
• Pmp
• Derivatives
• Market Data
• Investment Banking
• Business Continuity
• Microsoft Sql Server
• Disaster Recovery
• Project Delivery
• Enterprise Architecture
• Project Management
• Software Project Management
• Financial Services
• Itil
• IT Management
• Integration
• Project Portfolio Management
• IT Strategy
• Data Center
• Trading Systems
• Business Analysis
• Sdlc
• Electronic Trading
• Process Improvement
• Equities