Glenda Crespo
Property Manager, Gumtree Apartments @Wm Investments
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WORK HISTORY
Property Manager, Gumtree Apartments @Wm Investments
San Jose, CA, US
Directing property management for a 44-unit apartment complex, I sustain 100% leasing capacity by leveraging strong sales acumen and pre-renting vacant units. I oversee maintenance requests, leasing programs, vendor relationships, and process improvements and ensure full compliance with policies and procedures. In addition, I steer strategic safety efforts including working with local police to preempt safety concerns and install cameras in strategic areas. Key Contributions: Overhauled the visual appeal of the property to ensure an immaculate community appearance while overseeing new capital projects, updates to facilities, and outdoor improvements Remodeled 90%+ of units, overseeing all contractors and trades Hired, screened, sourced, and managed vendors to keep costs within budget and achieve deadlines Reduced property and maintenance costs by utilizing internal staff, renegotiating vendor contracts, eliminating contracts, streamlining processes, and implementing preventative measures to decrease fees Implemented a new property management software in <one month to boost efficiency and productivity, expediting and tracking work orders, elevating communications, and strengthening reports Reduced delinquency rate to <1% by improving communications and capturing payments online Championed high resident satisfaction by cultivating strong tenant relations, retaining 95% YOY Consolidated 4-5 positions into one maintenance role to save costs Negotiated project bids and supervised contractors on maintenance upgrades Worked with private owners and vendors to stimulate a 150% increase in revenue over 3 years Streamlined processes and built relationships with vendors to reduce completion time by 30%+ Created a quarterly newsletter for tenants to include community events/resources and updates Boosted resident satisfaction by orchestrating quarterly resident events
EDUCATION
De Anza College
Studied Biology, Chemistry, and engaged in A&P classes, Healthcare
University of Phoenix
Bachelor of Science - BS, Business Administration and Management, General
ABOUT GLENDA CRESPO
As a Property Manager, I set high expectations for the communities I oversee to ensure outstanding tenant relations while maintaining impeccable property standards. With demonstrated accomplishments spearheading community and property operations, I excel at overall community management, tenant relations, staff supervision, preventative maintenance, capital projects, and cost reductions. I\'ve also earned a reputation for offering expert proficiency in identifying and resolving process gaps to ensure seamless operations and performance excellence. I enjoy cultivating relationships with diverse populations to attain the highest level of customer service and maximize revenue operations. Specialty areas include: Leadership & Management, Property Management, Real Estate Management, Tenant Relations, Cross-Functional Collaboration, Operational Excellence, Team Oversight, Operating Reports, Maintenance Management, Preventative Maintenance, Capital Projects, Site Inspections, Property Management System, Vendor Relationships, Training & Coaching, Creative Problem Solving, Customer Service, Presentation Skills, Internal Reports, Regulatory Compliance, Written Communication
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