Glen Smith
Cargo Account Manager
- Role
- Cargo Account Manager at Southwest Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Glen Smith
It bothers me greatly when a shipping result doesn\'t meet a Customer\'s satisfaction regardless of the circumstances. I believe that the care factor has to be there on both sides for any business partnership to work. Everyone measures service when routinely things go right, but your service is really measured when something goes wrong, Do you become a turtle and hide in your shell or do you face it and become a resource of information and battle it out to the end? I\'m not afraid of a good battle!
Experience
Cargo Account Manager
Dec 1991 — Present · Chicago, IL, US
Education
City Colleges of Chicago-Richard J Daley College
Associate's Degree
1988 — 1990
Skills
- Flight Safety
- Logistics Management
- Process Scheduler
- Aircraft
- Airlines
- Airports
- Process Improvement
- Airport Management
- Supply Chain Management
- Team Leadership
- Freight
- Sales Management
- Business Process Improvement
- Flight Planning
- Logistics
- Charter
- Aviation
- Civil Aviation
- Commercial Aviation
- Operations Management
- Transportation
- Leadership
- Aviation Security
- Supply Chain
- Flights
- Negotiation
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