Glen Remy
Director, Market & Competitive Intelligence at NICE Ltd
- Role
- Director, Market & Competitive Intelligence at NiCE
- Location
- Ogden, UT, US
- LinkedIn followers
- 500 followers
About Glen Remy
My experience in all aspects of market research, competitive intelligence, Win Loss research, and data analysis specific to the Customer Experience (CX) and AI space. Additional experience in working with industry analysts within the CX space, and helping prepare and review Gartner, Forrester, and other industry analyst reports. Additional experience in creating interview guides, conducting in-depth qualitative interviews, to analyzing quantitative, qualitative, customer experience, and CRM sales data to help improve win rates, customer retention, and user experience. Also conducting deep-dive competitive and market intelligence research for product teams to help guide product roadmaps.Specialties: Competitive Intelligence, quantitative and qualitative research, customer satisfaction, product deep-dives, industry analyst coordination, executive level interviewing, battle cards, competitive customer leave-behinds. Project management and consultation. Report writing and trend analysis & presentations. Data collection management. POS data analysis. Staff management. Enjoy working with people and helping companies solve their problems using research, sales data, primary & secondary research, and customer feedback.
Experience
Director, Market & Competitive Intelligence
May 2021 — Present · Salt Lake City, UT, US
Director of market and competitive intelligence at NICE.
Education
Weber State University
B.A, Marketing
1993 — 1997
Skills
- Business Development
- Business Intelligence
- Market Analysis
- Call Center Administration
- Business-to-Business (B2b)
- Data Analysis
- B2b
- Recruiting
- Product Management
- Market Research
- Management
- Program Management
- Sales
- Analytical Skills
- Analysis
- Consulting
- Product Marketing
- Project Management
- Forecasting
- Marketing Research
- Business Strategy
- Sales Management
- Team Management
- Account Management
- Customer Satisfaction
- Training
- New Business Development
- Competitive Intelligence
- Sales Operations
- Marketing Strategy
- Competitive Analysis
- Salesforce.com
- Budgets
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