Gledi M.
Engineering Manager - Real-time Communications Platform @Parloa
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WORK HISTORY
Engineering Manager - Real-time Communications Platform @Parloa
Berlin, DE
Parloa is an Agentic AI platform for enterprise customer service (Series D). Promoted from IC to EM when the platform domain was established as an independent engineering team- Grew the function from a workstream within DevOps into an independent engineering team with its own roadmap, OKRs, and delivery cadence, now responsible for all real-time production traffic across EU and US regions- Built and led a team of senior/staff-level engineers, driving performance reviews and hiring while additionally participating in hiring across the wider engineering organization from IC to director-level roles- Shaped the platform roadmap as part of the domain leadership group, defining quarterly OKRs and capacity plans that aligned team output with company-level revenue targets- Drove multi-quarter strategic initiatives like improving platform availability to 99.95%+ uptime, expanding capabilities and authoring and co-authoring several architecture designs- Supported platform integrations enabling the company\'s largest enterprise deals, including pilots with a Fortune 100 financial services company and go-live for a major global travel platform- Eliminated single points of failure through load testing, architecture reviews, and reliability engineering, significantly improving observability and establishing structured on-call rotations for the team
EDUCATION
University of Tirana
Master's degree, Information Technology
Universiteti Politeknik i Tiranës
Bachelor's degree, Electronics Engineering
ABOUT GLEDI M.
Engineering Manager with 15+ years in infrastructure and distributed systems, including 2.5+ years leading engineering teams and 4.5+ years at a high-growth AI startup that scaled from seed to unicorn.Built a real-time platform from zero that now serves Fortune 500 enterprises across two continents at 99.95%+ availability. Grew the function from a solo engineering effort into an independent team with its own roadmap and OKRs.Experienced in building and operating latency-sensitive, high-availability production systems on cloud infrastructure, with strong cross-functional collaboration across Product, Finance, Sales, and Customer Success.
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