Glaister Welsh

About Glaister Welsh

I enjoy leading teams and identifying opportunities for improvement and digging deep to solve customer problem with a modern problem-solving toolset. I create, scale and optimize business processes. To do this, I build and lead great teams by aligning our philosophical sense of purpose. I focus on prioritizing customer needs and delivering key outcomes to benefit the customer. I have enjoyed many leadership positions throughout my career in operations, process improvement, sales, engineering and strategy. My personal and professional journey have taught me the following about myself:I can lead and grow a world class manufacturing team from 5 to 30 people• I love to lead from behind – the team is the focus• I speak with an executive presence• I tell a great narrative that sells• I think like an owner and I take responsibilityI can successfully manage a P&L with a business from $30 million in revenue• My leadership skills are agnostic – I can manage across different business sectors• I think the customer should be the primary beneficiary of our actions• I excel at executing big ideas• I am data driven and data informed – with a common-sense approach to decision makingI am a constant learner and I drive for self-improvement• I remain calm and steady in the face of adversity• I like to make decisions quickly• I learn from my mistakesI appreciate the value and nuance of different perspectives and I enjoy the camaraderie a team provides Professional SkillsProject Management, Process Analysis, Product Analytics, Strategic Planning, Portfolio Management, Business Development, Entrepreneurship, Lean Six Sigma, Agile DevelopmentDomain KnowledgeStocks and Investment Analysis, Portfolio Visualizer, MiniTab

Experience

1. Regional Operations Manager

   Kaiser Permanente

   Apr 2016 — Present · Rockville, MD, US

   Recognized regional leader for the benefits department. Create partnerships with internal customers such as Product Management, Compliance, Sales and other regional business leaders to create transparency around the benefit changes and plan executionDevelop and manage plan/benefit timeline outlining regional dependencies and plan/benefit build and validation timeline.Identify process gaps and opportunities for process improvement. Recognized Lean Six Sigma Champion in the Mid Atlantic regionShare/communicate around implementation of new processes or changes in processesFacilitate discussions with national and regional KP leaders pertaining to prioritization of KP benefit and plan work Support a portfolio of process improvement initiatives that aligns with and advances the goals of the organization

Education

• Munro

  High School Diploma, Physical Sciences

  1981 — 1988

• Howard University

  MS, Chemical Engineering

  1992 — 1994

• Howard University

  Bachelor of Science (BSc), Chemical Engineering

  1988 — 1992

Skills

• Strategic Planning
• Kaizen
• Manufacturing
• Project Management
• Operations Management
• Data Analysis
• Six Sigma
• Team Building
• Management
• Process Improvement
• Product Development
• Analysis
• Training
• Project Planning
• Continuous Improvement
• Root Cause Analysis
• Black Belt
• Business Process Improvement
• Quality Assurance
• Process Engineering
• Dmaic
• Operational Excellence
• Business Analysis
• Leadership
• Coaching
• Program Management
• Cross-Functional Team Leadership
• Risk Management
• Green Belt
• Certified Lss Master Black Belt
• Ms Project
• Strategy
• Change Management
• Vendor Management
• Lean Manufacturing
• Team Leadership