Glain Hendricks
Assistant Vice President at GENPACT LLC
- Role
- Assistant Vice President at Genpact
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Vice President
Mar 2001 — Present · IN
A result oriented professional offering over 19 years of rich experience in diverse fields and domain like BPO Operations, Transition Management, Business Solutions and Trainings. Proficient in Insurance and Reinsurance domain, developing service standards, meeting client needs and achieving customer satisfaction.Currently associated with Genpact as Assistant Vice President– Ceded Reinsurance Operations. Proficient at managing teams for running successful process operations & experience of developing procedures, service standards for business excellence.Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.Possess strong Insurance, Reinsurance business knowledge especially on Property & Casualty business.
Education
Smt. Mithibai Motiram Kundnani College of Commerce and Economics
Bachelor of Commerce (B.Com.)
1992 — 1997
Skills
- Crm
- Process Excellence
- Outsourcing
- Internal Audit
- Bpo
- Management
- Business Process Improvement
- Process Consulting
- Management Information Systems (Mis)
- Process Management
- Business Process Re-Engineering
- Offshoring
- Business Process Outsourcing (Bpo)
- Sla
- Operations Management
- Bfsi
- Team Management
- Customer Relationship Management (Crm)
- Reinsurance
- Service Delivery
- Transition Management
- Six Sigma
- Shared Services
- Mis
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