Gladys Ortiz

About Gladys Ortiz

Experienced IAM Admin and Technical Lead with 27 years in data center operations, technical analysis, and customer support. Successfully managed access controls, provisioned IDs, and ensured compliance with security policies and regulations. Skilled in driving process improvements, collaborating with cross-functional teams, and delivering exceptional customer service. Proficient in Active Directory, Microsoft Entra ID, CyberArk, IBM Storage, and ServiceNow. Known for proactive leadership, managing operational projects, and maintaining high-quality standards. A detail-oriented professional dedicated to problem-solving and continuous improvement in IT operations and security. Excels in generating report evidence for SOX/SSAE18 on terminations and revocations, demonstrating a strong commitment to operational excellence and regulatory compliance.

Experience

1. Iam Senior Analyst

   MetLife

   May 2025 — Present

Skills

• Data Center
• Agile Methodologies
• Storage
• Cluster
• Aix
• Amazon Web Services (Aws)
• System Deployment
• IT Operations
• Servers
• Itil
• Vmware
• Ibm Aix
• Agile Project Management
• Networking
• System Administration
• Solution Architecture
• Citrix
• Service Delivery
• Technical Support
• Leadership
• Red Hat Linux
• Solaris
• Active Directory
• Unix
• Windows Server
• Hardware
• High Availability
• Windows Xp
• Windows
• Disaster Recovery
• Vmware Esx
• Virtualization
• Operating Systems
• Security
• Enterprise Architecture
• San
• IT Service Management
• Linux
• Storage Area Networks
• Incident Management