Gladson Gomes
Fraud & Risk Ops | Ex-Goldman Sachs | Ex-Amazon Fraud Investigations | Project Management | Fincrime | KYC | Lending | Transaction Monitoring | Disputes & Chargeback Management
- Role
- Senior Manager Risk Operations at Bluevine
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gladson Gomes
Fraud & Risk Leader | Fraud Fighter | Project OwnerI specialize in fraud prevention, investigations and risk management, with deep expertise in credit cards, merchant acquiring, digital wallets, and prepaid payment instruments. Over the years, I’ve led large-scale fraud investigations, chargeback management and built high-performing teams of 50+ members across geographies, ensuring robust controls and secure growth for businesses.At Pine Labs, I drive end-to-end risk and operations strategy covering merchant onboarding, transaction monitoring, and chargeback processes while improving merchant services and unlocking revenue opportunities- Launched enhanced onboarding due diligence and KYC checks in partnership with a screening vendor, reviewing 6K+ applications monthly- Integrated a market-intelligent lead generation system for 500+ sales reps, improving sales targets by 2% beyond existing channels- Partnered with the Data Analytics team to build data pipelines, driving operational efficiency and sharper risk insights- Authored BRDs and functional requirements for key risk and sales initiatives.Previously, at Goldman Sachs, I managed a global team of 50+ fraud investigators across the US, UK, and India, leading efforts to mitigate fraud risks in credit card portfolios and digital payments.Throughout my career spanning Goldman Sachs, RBL Bank, Jio Payments Bank, Amazon, and Pine Labs I’ve successfully- Designed launch-stage intervention protocols that saved $3M–$7M in potential losses- Delivered fraud controls for e-commerce and logistics ecosystems, ensuring secure customer and merchant experiences- Partnered cross-functionally to implement vendor optimization, data-driven risk models, and process automation.I bring a blend of strategic foresight and hands-on execution, focused on building secure payment ecosystems while enabling business growth. Always open to connecting and sharing ideas on fraud risk, payments innovation, and operational excellence.
Experience
Senior Manager Risk Operations
Sep 2025 — Present
Education
St Joseph's Institute of Management
Executive Post Graduation in Diploma Management, Business Administration, Management and Operations
2014 — 2015
Skills
- Analysis
- Leadership
- Merchant Risk
- Market Research
- Microsoft Office
- Process Improvement
- Fraud Investigations
- Crisis Intervention
- Customer Relationship Management (Crm)
- Microsoft Powerpoint
- Financial Risk
- Crisis Management
- Project Management
- Sql
- Teamwork
- Risk Management
- Team Management
- Strategy
- E-Commerce
- Fraud Analysis
- Vendor Management
- Business Analysis
- Mentoring
- Microsoft Excel
- Business Process Improvement
- Microsoft Word
- Buyer Risk
- Team Leadership
- Compliance
- Online Fraud
- Data Analysis
- Training
- Fraud
- Fraud Prevention
- Customer Service
- Management
- Operations Management
- Analytics
- Fraud Detection
- Business Strategy
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