Gladies Triphena

About Gladies Triphena

As a Customer Support Manager at Wood Mackenzie, my role is to spearhead initiatives that drive customer satisfaction and retention. Through strategic analysis and leadership communications, we\'ve achieved an 8% increase in customer satisfaction and a 2% boost in retention, reflecting our team\'s commitment to service excellence. The Certified Customer Service Professional (CCSP) credential underlines my dedication to delivering superior customer support.My professional journey is marked by a passion for developing new customer relationships and enhancing support strategies to exceed service targets. With a focus on mentoring and training, our team has contributed to product training and branding initiatives, vital for Wood Mackenzie\'s growth. These competencies, coupled with my drive for continuous improvement, are the pillars of my contribution to our clients\' success.

Experience

1. Client Success Manager

   FE fundinfo

   Apr 2025 — Present

   Analyze client workflows and pain points to offer data-driven recommendations that improve efficiency and satisfaction- Collaborate cross-functionally with product, support, and sales teams to drive enhancements in fund data delivery and reporting tools- Monitor usage trends and proactively identify opportunities to improve value realization and minimize churn

Education

• Andhra University

  Master of Business Administration - MBA, Finance, General

• University of Madras

  Bachelor of Science - BS, Visual and Performing Arts

  2013 — 2016