Graham Jardine
Emea Growth & Strategy Lead Customer Service Practice @Accenture
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WORK HISTORY
Emea Growth & Strategy Lead Customer Service Practice @Accenture
GB
As the EMEA Growth & Strategy Lead for Accenture Song Service, I am spearheading initiatives to redefine customer service in response to significant market disruptions. By crafting strategies that integrate Generative AI and CCaaS, I help clients move from reactive to proactive, personalized engagement models. This approach has improved operational efficiency, elevated customer satisfaction, and established new industry benchmarks for customer experience.
EDUCATION
Northumbria University
Bachelor of Science - BS, Information Technology Management for Business
University of San Francisco
Immersion Program, Innovation and Entrepreneurship
Durham University
Master of Business Administration (MBA), Digital Transformation, Disruptive Innovation and Leadership
SKILLS
ABOUT GRAHAM JARDINE
Experienced strategy and growth leader, with over 14 years of experience driving transformative growth, innovation, and operational efficiency across customer service, artificial intelligence, and multi-industry consulting. I specialize in crafting forward-looking strategies that leverage the latest technological advancements, such as Generative AI, Data & Analytics, and CCaaS, to enhance client outcomes and business performance.In my roles as Growth & Strategy Lead and Global Campaign Leader, I’ve scaled impact by developing multi-billion dollar growth initiatives and establishing market leadership across EMEA and beyond. My work centers on redefining service models and enabling companies to capitalize on disruptive trends, positioning them as leaders in their fields. I’m passionate about delivering measurable, lasting results through strategic insight, innovative transformation, and collaboration with diverse stakeholders.Outside of work, I’m a scratch golfer competing regionally, a former semi-professional rugby player, and a passionate microlight aviation enthusiast on a mission to grow the community.
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