Mariagrazia Giustizieri
Global Customer Satisfaction and Brand Enhancement Manager @Maserati
Signup · Get unlimited contacts
WORK HISTORY
Global Customer Satisfaction and Brand Enhancement Manager @Maserati
Modena, IT
Global responsability for analyzing, and improving the customer experience with the brand, with the ultimate goal of strengthening the brand\'s reputation, loyalty, and market position. Fill the gap between customer feedback and operational improvements, ensuring that the brand promise aligns with the luxury customer journey, enhancing interaction touchpoints.Implementing retention strategies to increase customer lifetime value and convert satisfied customers into brand advocates.
EDUCATION
AIS Emilia
Higher National Diploma, Sommelier
Bologna Business School
Executive Master in Business Administration, EMBA 8
Alma Mater Studiorum – Università di Bologna
Management Engineer, Mechanical and Economics
University of Nottingham
Engineer's degree
ABOUT MARIAGRAZIA GIUSTIZIERI
20+ years of Experience in Luxury Automotive Industry along the complete value chain:from Suppliers to Retailers management, always following a Customer centric approach. Change Agent, decision maker, strategic thinking, people manager.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.