Giuseppe Novello
Americas Support Partner and Alliance manager & Global Program Manager
- Role
- Americas Support Partner and Alliance Manager & Global Program Manager at Qlik
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Giuseppe Novello
Experienced Technical Support Manager with over 11 years of valuable experience in assisting customers with various infrastructure implementations. Provided in-depth technical support to clients with an average of 4.5 of 5 scores for customer satisfaction among the Americas team. Strength the work culture among team members by implementing a strong individual performance plan so for them to become the next generation of seniors/management level. Help to orchestrate a project that allows senior members to coach and mentor junior techs to empower their attitude towards different situations and strengthen their work quality. Starting as a junior engineer 11 years ago and moving up the ladder, allowed me to build the support office at Qlik for the Americas region by facilitating product training, coaching, and mentoring all new personnel which I now I am proud to lead.
Experience
Americas Support Partner and Alliance Manager & Global Program Manager
Mar 2025 — Present · Raleigh, NC, US
The Partner and Alliance Team is committed to enabling Qlik Partners by providing comprehensive onboarding, continuous knowledge development, and the adoption of industry best practices. This role focuses on strengthening collaboration between Qlik Support and partners, ensuring they have the technical expertise and resources needed to deliver outstanding value.Key responsibilities include- Driving successful adoption of Qlik products through partner enablement- Enhancing partner capabilities via structured training and best practice sharing- Collaborating with Qlik Support to resolve partner challenges efficiently- Fostering strong relationships to improve customer satisfaction and retention- Ensuring long-term success for both partners and mutual customers through strategic alignment.This position plays a critical role in partner success, contributing to a thriving ecosystem where partners are well-equipped to support customers and drive business growth.
Education
Dale Carnegie Training
Skills for Success
ECPI University
Bachelor's degree, Bachelor of Science Computer and Information Science
2007 — 2010
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