Giuseppe Campagna

Brand Performance Manager - Product Development & Guest Experience @MSC Cruises

Collaborated closely with the VP Hotel Operations and other Operations Teams to evaluate the guest experience and hotel/ship operations. Responsible for maintaining adherence to MSC Brand Standards, Departmental Standard Operating Procedures, and Product Committee decisions and outcomes.Conducted scheduled audits of assigned ships and private destinations in agreement with VP Hotel Operations for services, products, cleanliness, maintenance, and crew welfare. Coordinated action plans accordingly to address any identified issues.Advised and supported the operation of full turnarounds in home ports as well as challenging ports by coordinating between the ship, terminal, and ground operations.Reviewed the implementation of new procedures across all departments and provided recommendations about obsolete or out-of-date procedures. Delivered training sessions to onboard teams when required.Created in cooperation with the VP Hotel Operations new procedures in a wide range of topics that benefited shipboard Hotel & Revenue operations.Worked closely with the F&B department to improve the quality of services, menus, and beverages onboard. Assisted in the implementation of new procedures where required.Assisted ships in planning and coordinating for full charters and large groups as required by the events department and VP Hotel Operations.Supported, investigated, and inspected reporting and inventory compliance issues, especially the discarding of obsolete items, and provided recommendations as appropriate.Ensured that the management of hotel costs aligned with the ship budget and supported the ship and island to align their expenses with this budget.Reviewed onboard/island revenue operations and critically analyzed revenue streams, providing input and feedback to boost revenues.Managed specific projects as delegated and required by the VP Hotel Operations and Product Department.