Giuseppe Cammisano
Team Manager @Vision Group
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WORK HISTORY
Team Manager @Vision Group
Montreal, QC, CA
My Team Manager responsibilities include:• Managing a team of Patient Care Representatives for the National Patient Care Center working with Vision Group\'s multiple brands and licensees. • Coach to performance and Key Priority Indicators.• Fulfill the business’ core values and the organization’s vision.My Primeships (and additional responsibilities) include: • Call Quality: Oversee the National Patient Care Center\'s Call Quality as well as host monthly Calibration meetings for call evaluations. • Oversee the National Patient Care Center\'s Spanish Call Quality while assisting both Canadian and US patients.• Co-Management: Lead a team of representatives who contact our co-managed patients referred to one of our many brands through their personal optometrists.• Clinical Ophthalmology: Lead a team of representatives who assist patients with diverse ophthalmological needs (including eye diseases).• Diversity, Equity and Inclusion: Proud member of Vision Group\'s DEI committee.• Chat: Onboarded and trained a chat team within the National Patient Care Center.
EDUCATION
Champlain College St-Lambert
Health Services/Allied Health/Health Sciences, General
ABOUT GIUSEPPE CAMMISANO
I am a passionate and ambitious individual who is presently driven in team building. I believe in pushing boundaries and challenging the status quo all in the interest of improving learning capabilities in order to reach new summits. I am experienced in a very diversified leadership background ranging from personal and commercial banking, hospitality, marketing and most recently the medical eye care industry.
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