Giuliano Caracciolo
Senior Director, Operational Excellence @Plusgrade
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WORK HISTORY
Senior Director, Operational Excellence @Plusgrade
EDUCATION
Ivey Business School at Western University
Executive Program, Design Thinking
George Brown Polytechnic
Business Administration and Management
SKILLS
ABOUT GIULIANO CARACCIOLO
Operational Excellence, Delivery Operations, and PMO leader in high growth tech. Focused on building predictable execution, integrating acquisitions, and improving customer outcomes through simple operating mechanisms and executive level reporting.Previously led organizations of 50+ delivery professionals (project leaders and API integrators) and stood an operations function from 0 to 1 that scaled to serve members. Results include reducing partner onboarding cycle time by ~30%, accelerating realization of recurring revenue, and cutting mean time to resolution from ~3 hours to ~1 hour through standardized intake, stage gates, and clear ownership. Established a PMO education centre with ~20% company adoption by year two.Prior roles include Head of Operations, Director of PMO, and Senior Director of Delivery Operations. Current focus: post merger integration and large scale enterprise transformation in hyper growth environments, including tooling consolidation, SLA harmonization, vendor optimization, and talent development to protect margin and speed.Certifications: Lean Six Sigma Black Belt, PMP.
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