Giulia dello Stritto
Customer Care Manager for Active Cosmetics Division @L'Oréal
Paris, FR
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WORK HISTORY
Feb 2021 — Present
Customer Care Manager for Active Cosmetics Division @L'Oréal
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Customer care manager in charge of - Developing and managing relationship with e-retailers and brick-and-mortar customers - Coordinating customers’ orders, deliveries, disputes and projects - Optimising and digitalising internal processes - Identifying continuous improvement actions and monitoring service KPIs - Deploying a new CRM tool - Team and change management
SKILLS
Business Process ImprovementBusiness AnalysisSupply ChainInnovation ManagementBusiness StrategyProject ManagementSimulationsSix SigmaLean ManufacturingEngineeringLogisticsOperations ManagementBusiness Process ManagementManufacturingProcess EngineeringData AnalysisManagementOperations ResearchMathematical ModelingSupply Chain ManagementManagement Consulting
ABOUT GIULIA DELLO STRITTO
Supply Chain professional with 15 years of experience in the dynamic Fast-Moving Consumer…
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