Giulia Mauro

Quality and After-sales Specialist @Enex Technologies

Udine, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Quality and After-sales Specialist @Enex Technologies

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Ronchi dei Legionari, IT

The main responsibility of the quality control is to ensure the conformity of the shipped product by acting as a glue between the different departments of the company by monitoring the production, intercepting any defects, comparing and implementing containment and corrective actions in order to prevent the spread of a problem that could affect the entire production- Verify compliance with the procedures, working instructions and controls defined by the Quality Control Plan- Detect and report production defects- Record defects found, maintain and update documentation- Verify that finished products meet regulatory requirements and customer specifications- Control raw materials, semi-finished products and any component of the production process- Proposing ideas for improving quality- Check the customer samples- Managing the measuring instruments- Analysis of customer returns- Complaints\' management

EDUCATION

2008 — 2013

ITST Pietro Savorgnan di Brazzà, Lignano Sabbiadoro

Tourism

2015 — 2015

Ludwig-Maximilians-Universität München

Erasmus program of 5 months

2013 — 2017

Università Ca'​ Foscari Venezia

Bachelor in Languages, Culture and Language Sciences, International Politics

2018 — 2020

Universidad de Sevilla

Máster Propio en Dirección Hotelera, Hotel/Motel Administration/Management

2021 — 2022

ESNECA Business School

Master of Business Administration - MBA, MBA en Administración y Dirección de Empresas, Experto en Recursos Humanos

2015 — 2015

Extra Class Language School, Saint Petersburg

Russian language course of 3 months

SKILLS

Social MediaMicrosoft OfficeHotel ManagementOutlookHotel BookingCustomer ServiceReceptionist DutiesTourismPublic RelationsMicrosoft WordEnglishFront OfficeHotelsHospitality IndustryTeamworkGestione EventiHospitalityTurismoCustomer SatisfactionHospitality Management

ABOUT GIULIA MAURO

Driven and ambitious, I constantly look to improve my knowledge and develop my professional career. As a customer care specialist, I have good communication and problem solving skills, acquired during my work experience. Fluent in Italian, English, German and Spanish, with basic Russian language knowledge.

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Giulia Mauro — Quality and After-sales Specialist at Enex Technologies in Udine, IT | Unifers