Giulia Mauro
Quality and After-sales Specialist @Enex Technologies
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WORK HISTORY
Quality and After-sales Specialist @Enex Technologies
Ronchi dei Legionari, IT
The main responsibility of the quality control is to ensure the conformity of the shipped product by acting as a glue between the different departments of the company by monitoring the production, intercepting any defects, comparing and implementing containment and corrective actions in order to prevent the spread of a problem that could affect the entire production- Verify compliance with the procedures, working instructions and controls defined by the Quality Control Plan- Detect and report production defects- Record defects found, maintain and update documentation- Verify that finished products meet regulatory requirements and customer specifications- Control raw materials, semi-finished products and any component of the production process- Proposing ideas for improving quality- Check the customer samples- Managing the measuring instruments- Analysis of customer returns- Complaints\' management
EDUCATION
ITST Pietro Savorgnan di Brazzà, Lignano Sabbiadoro
Tourism
Ludwig-Maximilians-Universität München
Erasmus program of 5 months
Università Ca' Foscari Venezia
Bachelor in Languages, Culture and Language Sciences, International Politics
Universidad de Sevilla
Máster Propio en Dirección Hotelera, Hotel/Motel Administration/Management
ESNECA Business School
Master of Business Administration - MBA, MBA en Administración y Dirección de Empresas, Experto en Recursos Humanos
Extra Class Language School, Saint Petersburg
Russian language course of 3 months
SKILLS
ABOUT GIULIA MAURO
Driven and ambitious, I constantly look to improve my knowledge and develop my professional career. As a customer care specialist, I have good communication and problem solving skills, acquired during my work experience. Fluent in Italian, English, German and Spanish, with basic Russian language knowledge.
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