Giulia Girardi
Quality & Process Excellence Program Manager
- Role
- Global Escalations Program Manager at YouTube
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Giulia Girardi
Great social media support shouldn’t just happen when a customer reaches out with a complaint. I am a Program Manager expert in managing the long term scaled support strategy of a major consumer brand and in working with executives and vendor partners on operational processes, training and quality assurance programs.I use my project management skills to define and drive social strategies that move YouTube social support beyond reactive issue acknowledgement and toward proactive updates, education, and engagement with our billions of YouTube consumers and millions of content creators. I love setting ambitious goals and benchmarks and help people reach them.
Experience
Global Escalations Program Manager
Mar 2026 — Present · New York, NY, US
Education
University of Vermont
Continuing Education Student, International Management / Marketing
2013 — 2013
MiraCosta College
Summer Course
2007
Citrus College
Summer Course
2006
Università Cattolica del Sacro Cuore
Master's degree in International Management, International Management
2012 — 2014
Università Cattolica del Sacro Cuore
Bachelor's degree in Modern Languages and Business Administration
2008 — 2012
Liceo Scientifico Galileo Galilei
Diploma Liceo Scientifico - Legnano
2003 — 2008
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