Giulia Gallo
IT Service Manager @Temera
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WORK HISTORY
IT Service Manager @Temera
EDUCATION
Università degli Studi di Firenze
Laurea
ABOUT GIULIA GALLO
IT SERVICE MANAGER As an IT Service Manager, I oversee support operations for strategic clients, ensuring SLA compliance and operational excellence. Key responsibilities include: Managing and resolving tickets efficiently. Coordinating cross-functional teams and external partners. Identifying and implementing process improvements. Engaging directly with clients to address needs and provide updates. Leading on-site implementations and operational monitoring. Analyzing data to drive informed decision-making. Focused on delivering high-quality IT services, fostering client satisfaction, and driving continuous improvement.
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