Giulia Ferrari
Customer Support Agent @Sticker Mule
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WORK HISTORY
Customer Support Agent @Sticker Mule
Bologna, IT
Responding to customers via email in English, Italian and French- Suggesting opportunities to improve products and services- Offering ideas to improve the quality and efficiency of the customer service operation- Proofreading and translations
EDUCATION
Alma Mater Studiorum – Università di Bologna
Laurea magistrale, Arti Visive
Alma Mater Studiorum – Università di Bologna
Laurea triennale, Lettere (indirizzo storico-artistico)
Alma Mater Studiorum – Università di Bologna
Master di I livello in Progettazione e Promozione degli Eventi Artistici e Culturali, Facoltà di Conservazione dei Beni Culturali, sede di Ravenna
Liceo Ginnasio Statale Luigi Galvani
Diploma
SKILLS
ABOUT GIULIA FERRARI
Hi, thanks for checking my profile! I’m a customer service professional with more than 8 years experienceI have conflict management and negotiation skills, together with a great attention to detail and the professional use of 3 languages: Italian, English and French
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