Giulia Alimandi

Welcome Desk Agent @W Rome

Rome, IT

Delivered a warm and personalized welcome by efficiently managing check-ins, reservations, and guest inquiries, consistently exceeding customer service expectations.•Actively promoted hotel services, amenities, and packages, driving upselling efforts that boosted revenue and enhanced guest experiences.•Rigorously adhered to LQA and BSA standards, ensuring every guest enjoyed a flawless, premium stay.As part of the Quality Team, I collaborate to analyze data and operations, generating actionable ideas to enhance the guest experience. We also facilitate cross-departmental discussions to foster effective and concrete collaboration across teams

IPSSAR Ugo Tognazzi, Accoglienza Turistica

Hospitality