Gitika Mohan

Experience

1. Solution Design and Implementation Specialist

   UPS

   Aug 2022 — Present · Pune, IN

   Developed proactive rules to detect and resolve potential issues in real-time, ensuring data quality. Conducted Root Cause Analysis (RCA) to identify the underlying causes of issues, leading to targeted solutions and improved data analysis.* Analysed sales data, market research, and logistics metrics to drive strategic business decisions by translating data into actionable insights.* Conducted competitive analysis on Time in Transit data to derive strategic insights and improve operational efficiency.* Prepared and published daily status reports and SLA trackers for enhanced operational transparency.* Ensured alignment of analytics with business strategies, including omni-channel behaviour analysis and recommendation engine development.* Designed and developed decision-tree models to predict exceptions in shipment data, improving predictive accuracy.* Enhanced customer satisfaction and program enrolment through optimised data collection and network efficiency.* Mentored junior team members to improve invoicing accuracy and accounts receivable processes.* Conducted regular data audits to ensure accuracy and integrity, implementing corrective measures as needed.* Created visualisations and dashboards to effectively communicate findings and metrics to stakeholders using power apps.* Managed daily work volume allocation and published operational reports on a daily/weekly basis for management review.* Facilitated timely release requests for charges and ensured all required documentation was validated.* Created comprehensive reports by consolidating data from multiple sources.* Prepared training manuals for new team members and led process training initiatives.* Identified and implemented process improvements to boost efficiency across operations.* Prepared detailed consolidation reports for major clients like Amazon, T-Mobile, AWS, and more.* Addressed and resolved queries and escalations with a focus on providing high-quality service.