Githin Mohan

About Githin Mohan

Goal-oriented Business Development expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 8 years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.My success is driven by my ability to build genuine connections with people at all levels, motivating sales teams to achieve consistently higher levels of success while creating relationships of trust and confidence with clients.Specialties: B2B Sales, Sales Operations Management, Balanced Analytical thinker, Sponsorship Sales,Good Negotiator,Politically Astute,Fortune 500 Account Management, Portfolio Management, Revenue Growth,Strategic Accounts, Conversational Spanish Speaking.

Experience

1. Senior Customer Success Manager - Smb

   PayPal

   Apr 2025 — Present · Mumbai, IN

   As a Senior Customer Success Manager, I lead the charge in driving business growth, client satisfaction, and long-term success through strategic planning, stakeholder engagement, and data-driven insights. I am responsible for:Developing and executing client retention, renewal, and product adoption strategies, while proactively identifying opportunities to expand business relationships.Communicating our value proposition by leveraging platform data and delivering actionable insights that empower clients to optimize their business growth.Building and nurturing relationships with key stakeholders in HR, Finance, Operations, and senior executives, ensuring alignment with our innovative solutions and client objectives.Leading consultative meetings with senior leadership, demonstrating the measurable business impact of our products and fostering lasting partnerships.Collaborating with the Client Success team to ensure the optimal utilization of our platform, driving client satisfaction and consistent value delivery.Managing and forecasting client opportunities via Salesforce to ensure smooth alignment with business goals and timelines. Overseeing a team of 20 third-party vendor personnel, ensuring the successful execution of the VKYC (Identity Verification) project while maintaining high standards of service and compliance.With a focus on driving excellence, I am committed to maximizing client outcomes and strengthening business relationships that create mutual long-term value.

Education

• UNIVERSITY INSTITUTE OF TECHNOLOGY

  Bachelor of Commerce (B.Com.), Business Administration and Management, General

  2008 — 2011

• St.Aloysius HSS kollam

  SCHOOLING, Computer Science

  2000 — 2005

• SN TRUST HSS

  computer science, High School/Secondary Diplomas and Certificates

  2005 — 2007

Skills

• Research
• Project Planning
• Business Analysis
• Leadership
• Training
• Microsoft Word
• Team Leadership
• Team Management
• Product Marketing
• Project Management
• Management
• Powerpoint
• Microsoft Excel
• English
• Curriculum Development
• Marketing Strategy
• International Financial Reporting Standards (Ifrs)
• Organizational Learning
• Photoshop
• Strategic Planning
• Process Improvement
• Negotiation
• Customer Service
• Marketing
• Business Development
• Continuous Improvement
• Microsoft Office
• Sales
• Business Process Improvement
• Business Strategy