Githin M.

Development Support Engineer @bet365

Stoke-on-Trent, GB

Provided technical support for software applications, diagnosing and resolving issues reported by users. Collaborated with development teams to troubleshoot and resolve application bugs and performance issues. Monitored system performance and application logs using Splunk to identify potential issues and ensure smooth operations. Logged incoming tickets In Jira to facilitate maximum efficiency and Kept clients well-informed of ticket status Performed root cause analysis to prevent recurrence of critical application issues and improve system stability. Provided SQL-based support by writing and optimizing queries to troubleshoot and resolve application issues Responded to support tickets and inquiries, ensuring timely resolution of incidents and minimizing downtime. Implemented patches, updates, and hotfixes to address application defects and vulnerabilities. Managed escalations, ensuring that critical application issues were resolved promptly and communicated effectively to stakeholders. Developed scripts to improve application monitoring, incident management, and troubleshooting processes. Wrote, optimized, and debugged SQL queries, stored procedures, and scripts to troubleshoot application issues. Deployed database changes and updates, ensuring minimal disruption to production environments. Provided end-user training and documentation to improve understanding and usage of supported applications. Maintained knowledge base articles and technical documentation for frequently encountered issues and solutions. Assisted in testing, and optimizing application performance in production environments. Participated in on-call rotations to provide after-hours support for critical applications and incidents. Supported application release cycles, ensuring proper change management and smooth transitions to production. Created detailed reports on application performance, incidents, and resolution times for senior management.

MGUniversity

Bachelor's degree

MGUniversity

Master's degree

Staffordshire University

Master's degree