Gitanjali Sasane
ServiceNow Developer | CSA Certified | 3+ Years in ITSM, Integrations | Glide API
- Role
- Senior Systems Associate at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gitanjali Sasane
ServiceNow Developer with over 3.5 years of hands-on experience in designing, developing, and implementing ITSM solutions that streamline business processes and enhance IT service delivery. Proficient in customizing and configuring key ServiceNow modules such as Incident, Problem, Change, and Service Catalog, with expertise in client-side and server-side scripting using JavaScript and Glide APIs.Skilled in Flow Designer, IntegrationHub, and workflow automation, delivering scalable and business-aligned solutions. Experienced in email notifications, catalog development, REST integrations, and UI/UX enhancements within the platform.Known for my ability to collaborate effectively with cross-functional teams, ensure smooth deployments, and drive platform optimization through innovative ServiceNow practices. Passionate about leveraging technology to improve IT operations and deliver exceptional user experiences. Core Skills: ServiceNow Development | ITSM | Catalog Management | Flow Designer | REST API Integration | JavaScript | Glide API | Workflow Automation | ACLs & Security | Agile & ITIL Practices Always eager to explore new features and capabilities within ServiceNow to help organizations achieve digital transformation and operational excellence.
Experience
Senior Systems Associate
Apr 2025 — Present · Pune, IN
Education
Mahatma Phule Krishi Vidyapeeth, Rahuri
Bachelor's degree
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