Gisselle Belliappa
Gen AI Engagement Manager
- Role
- Engagement and Product Manager - Cloud Center of Excellence (Ccoe) at Capgemini
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Gisselle Belliappa
I help large enterprises transform customer experience and operational workflows through AI and Generative AI solutions. With extensive experience leading cross-functional teams, I bridge product, engineering, and business functions to deliver scalable, customer-ready AI innovations. I work closely with executive stakeholders and strategic partners to align go-to-market strategies, drive adoption, and unlock measurable business value.
Experience
Engagement and Product Manager - Cloud Center of Excellence (Ccoe)
May 2025 — Present
Lead enterprise adoption of virtual agents and AI driven customer service solutions, modernizing large scale contact center operations through advanced chatbots and automated support agents. • Manage and scale cross functional teams delivering next generation AI technologies that augment or replace traditional customer service models. • Drive go to market strategy for AI solutions, including product positioning, enterprise sales motions, and adoption frameworks for complex global organizations. • Own strategic partnerships, including close collaboration with Google’s go to market leadership to align launch strategy, customer targeting, and joint execution. • Serve as key liaison among internal teams, partners, and enterprise customers, shaping product roadmap and solution design • Contribute deep product insights from prior work supporting product management for Google related offerings focused on enterprise use cases and market fit. • Advise enterprises on embedding AI into core workflows, with emphasis on contact center transformation and customer experience modernization. • Lead customer engagements across multiple industries, including telecommunications, QSR, and transportation/car rental. • Translate complex AI and automation capabilities into clear business value, articulating ROI, operational impact, and change management considerations for executive stakeholders.
Education
Loma Linda University
MPH, Department of Epidemiology and Biostatistics
2003 — 2005
UC Irvine
Bachelor of Science, Applied Ecology/Biology
1997 — 2002
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