Giselle Santos

About Giselle Santos

My educational studies as a criminology major and sociology minor at the Pennsylvania…

Experience

1. Team Specialist

   Dc Courts

   Dec 2020 — Present · Washington, DC, US

   Successfully operated in a remote environment, utilizing VPN and various communication platforms (e.g, Microsoft Teams, Zoom) to collaborate with cross-functional teams, clients, and court staff.· Translated and analyzed documents in both English and Spanish, facilitating clear and effective communication between stakeholders.· Managed and followed up on technical requests from staff, providing basic troubleshooting and liaising with IT support to resolve issues related to software, systems, and building maintenance.· Managed and updated records in a court database, including inputting Civil Mediation Readiness Certificates (MRC) and Confidential Settlement Statements (CSS), ensuring accuracy and compliance with legal standards.· Collected, organized, and analyzed large datasets to identify discrepancies, inconsistencies, or potential issues in data reporting, applying findings to improve decision-making and reporting accuracy.· Assisted in streamlining administrative processes, including the submission and tracking of background checks and access badge issuance for employees, interns, and mediators.· Reviewed and processed incoming mail and documentation, ensuring completeness and accuracy before distributing to relevant team members.· Maintained scheduling systems for conference room bookings and managed security protocols for master keys to staff offices, ensuring smooth operations and accessibility.· Assisted in preparing program-related reports, correspondence, and other written materials, ensuring all documentation was clear, concise, and properly formatted for internal and external use.

Education

• Penn State University

  Master of Professional Studies

  2018 — 2019

• Penn State University

  Bachelor’s Degree

  2012 — 2016

Skills

• Social Networking
• Microsoft Excel
• Physical Security
• Criminal Justice
• Editing
• Management
• Analyzer
• Social Media
• Surveillance
• Problem Solving
• Public Speaking
• Photoshop
• Homeland Security
• Budgeting
• Microsoft Office
• Community Outreach
• Organization Skills
• Research
• Prioritize Workload
• Google Docs
• Teaching
• Time Management
• Team Leadership
• Leadership
• Criminal Investigations
• Private Investigations
• Final Cut Pro
• Data Analysis
• Adobe Bridge