Giselle Rosado

About Giselle Rosado

With over 7 years of experience in customer success, implementation and support, I specialize in steering complex projects from initiation to successful execution, leading high-performing teams, and fostering efficient collaboration across cross-functional teams.My key competencies include onboarding, customer engagement, product adoption, data analytics, project management, vendor relationship management, and strategic development. I have introduced new support and implementation tools, resulting in improved support metrics and faster client time-to-value. I have also cultivated vendor relationships, reducing onboarding times and enhancing client value. Moreover, I have identified product enhancements and improvements aligned with customer needs, adding value to both the organization and clients. My goal is to optimize processes, build collaborative teams, and deliver tangible results that drive customer satisfaction and retention.

Experience

1. Founding Lead, Gtm - Enterprise

   Genspark

   Sep 2025 — Present · Palo Alto, CA, US

   Genspark is redefining AI adoption — offering an all-in-one AI workspace that operates on-device and empowers users at scale. I’m energized by the opportunity to bring this innovation to enterprises, unlocking value through generative AI embedded seamlessly into their workflows. I focus on; defining our enterprise GTM strategy across product, marketing, sales, and success. Building the motion to acquire, expand, and retain strategic customers, and creating scalable playbooks and partnerships that unlock long-term growth.I’m energized by zero-to-one challenges, crafting narratives that land, and collaborating cross-functionally to win trust in complex markets.

Education

• Borough of Manhattan Community College

  Associates of Arts, Business Administration

  2006 — 2009

• Baruch College

  Bachelor of Business Administration - BBA, Business

  2012 — 2014

Skills

• Teaching
• Public Speaking
• Microsoft Excel
• Powerpoint
• Editing
• English
• Event Planning
• Windows
• Outlook
• Microsoft Word
• Customer Service
• Microsoft Office
• Social Media
• Creative Writing
• Research